Customer Support
We're here to help.
Questions about an order, product, shipping, or anything else? Our customer support team is here to make your Ivory Living experience as simple and seamless as possible.
Email Our Support Team
info@ivory-living.com
Need help? We're here.
Our support team is happy to assist.
How Can We Help?
Support, without
the runaround.
Whether you have a question about an order, need help with one of our products, or simply aren't sure where to start, we're here to make things simple.
01 / ORDERS
Questions about your order?
Need an update, want to make a change, or have a question about an order you've already placed? Send us your order number and we'll take a look.
Email About My Order
02 / PRODUCTS
Need help with a product?
We're happy to help with product questions, usage, care instructions, or anything else you may want to know about your Ivory Living pieces.
Ask About A Product
03 / SHIPPING
Shipping & delivery
Have a question about shipping, tracking, delivery timing, or a package that hasn't arrived? Reach out and we'll help point you in the right direction.
Ask About Shipping
04 / RETURNS
Returns & refunds
If you have a question about returning an item or receiving a refund, contact us with your order information so we can help.
Ask About A Return
05 / DAMAGED ITEMS
Something arrived damaged?
We're sorry. Please contact us as soon as possible and include your order number along with clear photos of the product and packaging.
Report An Issue
06 / GENERAL
Something else?
No problem. If your question doesn't fit into one of the categories above, simply send us an email and tell us what you need.
Contact Support
Reaching Out
Help us help you.
Including a few details in your message helps us understand the situation and get you the right answer faster.
01
Include your order number
If your question is about an existing order, include your order number in your email.
02
Tell us what happened
Give us a brief description of the question, issue, or information you're looking for.
03
Add photos when helpful
For damaged or product-related concerns, photographs can help us better understand what you're experiencing.
04
Send your message
Email our team at info@ivory-living.com and we'll take it from there.
Quick Answers
Looking for a quick answer?
You may find exactly what you're looking for in our frequently asked questions, from shipping and returns to product care and order information.
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