Good to know.

Ivory Living offers thoughtfully selected wellness and home pieces designed to bring simple rituals and a sense of calm into everyday spaces.

Our collection includes products such as our Stainless Steel Gua Sha and Pink Himalayan Salt Lamp.

Materials vary by product. When a product is made with natural materials, individual characteristics such as color, texture, shape, and finish may naturally vary.

Please refer to the individual product listing for specific material information.

Product photography is intended to provide an accurate representation of each item. However, natural variations may occur between individual pieces, particularly with natural materials.

Visit our Care & Instructions page for detailed guidance on cleaning, using, storing, and maintaining your Ivory Living products.

Start with clean skin and apply enough facial oil, serum, or another suitable skincare product to allow the tool to glide comfortably.

Hold the gua sha at a shallow angle and use slow, gentle strokes. Avoid excessive pressure and do not use the tool over broken or irritated skin.

Gently clean the stainless steel surface with mild soap and lukewarm water. Rinse thoroughly and dry completely with a clean, soft towel before storing.

Himalayan salt is a natural crystal, so variations in color, shape, texture, translucency, and surface appearance are normal.

These differences are part of what makes each individual lamp unique.

Turn the lamp off and unplug it before cleaning. Gently remove dust with a clean, soft, dry cloth or duster.

Avoid soaking the salt crystal, using a wet cloth, or spraying cleaning products directly onto the lamp.

Browse our collection, select the product you'd like, choose any available options, and add it to your cart. Continue through checkout to complete your purchase.

Contact our support team as soon as possible if you need to make a change. Once an order has entered processing or fulfillment, changes may no longer be possible.

If you need to cancel an order, please contact our support team as soon as possible. Cancellation availability depends on whether your order has already entered processing or fulfillment.

Once your order has shipped and tracking information is available, it will be provided through your shipping confirmation.

Check around your delivery area and with anyone who may have accepted the package on your behalf. Occasionally, carriers may mark a package as delivered slightly before it arrives.

If you still cannot locate your package, contact the carrier and our support team for assistance.

Contact our support team as soon as possible. Include your order information along with clear photos of the packaging and product so we can assist you.

Shipping availability and destinations are shown during checkout based on your delivery address.

Shipping time can vary depending on your location, order processing time, carrier transit time, and other circumstances.

Available shipping options and estimated timing will be shown during checkout when applicable.

Orders are processed before being handed to the shipping carrier. You'll receive shipping information once your order has been fulfilled and tracking is available.

When tracking is available for your shipment, tracking information will be provided through your shipping confirmation.

Carrier delays can occasionally occur because of weather, holidays, high shipping volumes, or other circumstances outside of Ivory Living's control.

Check your tracking information for the latest carrier updates. If your package appears significantly delayed, contact our support team.

Our return policy may vary depending on the product and order circumstances. Please review our current Returns & Refunds policy for the most up-to-date eligibility requirements and instructions.

Contact our support team with your order information and the reason for your return. We'll provide the appropriate next steps based on your order and our current return policy.

Refund timing depends on when the returned item is received and processed, as well as the processing time of your original payment provider.

Exchange availability depends on our current return policy and product availability. Contact our support team before sending an item back so we can provide the correct instructions.

After cleaning, make sure your gua sha is completely dry before storing it. Keep it somewhere clean and dry where it won't be dropped, scratched, or exposed to unnecessary moisture.

We recommend avoiding use over broken, irritated, inflamed, or otherwise compromised skin. Use gentle pressure and discontinue use if the tool causes discomfort.

Natural salt can attract moisture from the surrounding environment. Humid conditions may cause the surface to feel damp or moisture to collect around the lamp.

Unplug the lamp, move it to a dry location, and avoid placing it near water or excessive humidity.

Turn the lamp off and unplug it before handling it. Move it carefully to a dry area and allow it to dry naturally.

Do not operate the lamp if you are concerned that moisture may have reached electrical components.

Place your lamp on a stable, dry, heat-safe surface away from water and excessive humidity.

Avoid areas such as bathrooms, directly beside sinks, or locations where condensation may occur.

Stop using the lamp and unplug it. Do not use an electrical product if its cord, plug, socket, or other electrical component appears damaged.

Contact Ivory Living support for assistance.

You can contact our customer support team through the Contact page on our website.

Please include your order number when contacting us about an existing order.

For order-related questions, include your order number and the email address used at checkout. If you're contacting us about a product issue, photos can also be helpful.

No problem. Our support team is here to help. Reach out through our Contact page and tell us what you need help with.