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Shipping & Returns
Simple, thoughtful delivery.
Everything you need to know about shipping, delivery, returns, and your Ivory Living experience.
A little more information
Thoughtful products.
Simple delivery.
From the moment your order is placed to the moment it arrives at your door, we're committed to making your Ivory Living experience simple, transparent, and stress-free.
Shipping
Carefully packed.
On its way to you.
Every Ivory Living order is carefully prepared and packaged before leaving our facility. Once your order has shipped, you'll receive a confirmation email with tracking information when available.
01
Order Processing
Orders are typically processed within [INSERT PROCESSING TIME] after purchase.
02
Standard Shipping
Estimated delivery: [INSERT SHIPPING TIME]. Shipping cost: [INSERT SHIPPING COST].
03
Expedited Shipping
Expedited options may be available at checkout for eligible destinations. [INSERT DETAILS]
Please note
Processing time is separate from shipping transit time. Orders placed on weekends or holidays will begin processing on the next business day. During launches, promotions, holidays, or periods of high order volume, processing may take a little longer.
Order Tracking
Your order,
every step of the way.
Once your order has shipped, you'll receive a shipping confirmation email containing your tracking information, when available.
- Tracking information is sent once your order has shipped.
- Please allow [INSERT TIME] for tracking information to become active.
- Carrier scans can occasionally be delayed while a package is moving through the network.
- If you're concerned about your order, contact our support team and we'll be happy to help.
Delivery
A few things
to know.
01
Incorrect Addresses
Please make sure your shipping address is accurate and complete before submitting your order. Once an order has been processed, we may not be able to change the shipping address.
02
Delivery Delays
Carrier delays, severe weather, holidays, natural disasters, and other unforeseen circumstances may affect delivery times.
03
Lost or Stolen Packages
If tracking shows your package as delivered but you cannot locate it, please check your delivery area and contact the carrier before reaching out to our team.
Returns
Not quite right?
We understand.
We want you to feel confident when you shop with Ivory Living. If something isn't right with your purchase, we're here to help make the next step as simple as possible.
Return eligibility
Eligible items may be returned within [INSERT RETURN WINDOW] of delivery, provided they meet the conditions below.
- Items must be unused and in their original condition.
- Returns must be initiated within [INSERT RETURN WINDOW].
- Items should be returned in their original packaging where applicable.
- Proof of purchase or original order information is required.
- Certain products may have additional return requirements.
Non-returnable items
[INSERT ANY NON-RETURNABLE PRODUCTS OR CATEGORIES HERE.]
How It Works
Starting a return
is simple.
01
Contact Us
Email [INSERT SUPPORT EMAIL] with your order number and let us know you'd like to initiate a return.
02
Receive Instructions
Our support team will review your request and provide the appropriate return instructions.
03
Prepare Your Package
Securely package the item and include all relevant components, accessories, and materials that came with your order.
04
We'll Review It
Once your return arrives, our team will inspect the item and process your return according to our policy.
Important
Please do not send an item back without first contacting our support team unless otherwise instructed.
01
Refunds
Approved refunds will be issued to the original payment method used for the purchase. Please allow [INSERT REFUND PROCESSING TIME] after your return has been received and approved.
02
Exchanges
Our exchange policy: [INSERT EXCHANGE POLICY]. Please contact our support team before sending your original item back.
03
Original Shipping
Original shipping charges: [INSERT SHIPPING REFUND POLICY].
Something not right?
Damaged or incorrect items.
We carefully inspect and package our products before they leave us, but occasionally a package may be damaged during transit.
If your order arrives damaged, defective, or contains the wrong item, please contact us at [INSERT SUPPORT EMAIL] within [INSERT CLAIM WINDOW] of delivery.
- Your order number
- A brief description of the issue
- Clear photographs of the item
- Photographs of the packaging and shipping label, if applicable
Please keep the packaging
Do not discard the original packaging until we've had an opportunity to review your claim.
International
Bringing Ivory Living
beyond borders.
We currently ship to [INSERT COUNTRIES / REGIONS]. International delivery times may vary depending on customs processing and local carrier conditions.
01
Customs & Duties
International orders may be subject to customs requirements, duties, taxes, or other fees imposed by the destination country.
02
Who Pays?
Applicable customs fees, duties, or taxes are the responsibility of [INSERT CUSTOMER / IVORY LIVING].
03
Delivery Times
International delivery times can vary based on destination, customs processing, and local carrier conditions.
Frequently Asked Questions
Good to know.
A few quick answers to the questions we hear most often.
Orders are typically processed within
[INSERT PROCESSING TIME],
followed by the shipping transit time selected at checkout.
You'll receive tracking information once your order has shipped,
when tracking is available.
Tracking information is sent once your order has shipped.
Please allow [INSERT TIME] for the carrier's
tracking system to begin displaying updates.
Please contact us as soon as possible at
[INSERT SUPPORT EMAIL]
if you entered an incorrect address.
We cannot guarantee that an address can be changed after an order
has entered processing or shipped.
If you'd like to cancel an order, contact us as soon as possible at
[INSERT SUPPORT EMAIL] with your order number.
Because orders may begin processing shortly after they are placed,
we cannot guarantee that cancellation will always be possible.
First, check around your delivery location and with household members,
neighbors, or your building's mailroom.
You can also contact the carrier for additional delivery details.
If you're still unable to locate your package, contact us at
[INSERT SUPPORT EMAIL].
[INSERT YOUR EXACT POLICY]
For hygiene, safety, and quality reasons, certain products may only
be eligible for return if unused and in their original condition.
Once your return has been received and approved, Ivory Living will
process your refund within
[INSERT REFUND PROCESSING TIME].
Your bank or payment provider may require additional time before
the funds become available.
We're here to help
Couldn't find the answer?
Our customer support team is here to help with questions about your order, delivery, returns, or Ivory Living products.
Your wellness, delivered.
At Ivory Living, we're here to make everyday rituals feel a little more intentional. Thank you for welcoming Ivory Living into your home and your routine.